Skip to main content

Accelerated Resiliency & Retention Training Series

This 2-day IN PERSON series is designed for people seeking to build a career in the tourism and hospitality sector. It provides you with the tools to deliver great customer service and boost your career.  It focuses on the essentials of service excellence and the importance of emotional intelligence and stress management.


Day 1

  • Essentials of Service Excellence (Full-day)
  • Learn some of the basic tools to go beyond
  • customer service and create exceptional service
  • experiences for customers.

Day 2

  • Stress Management (Half-day)
  • Explore the impact of stress on our bodies, minds,
  • and spirits, and resiliency strategies to
  • manage its effects in the workplace.
  • Emotional Intelligence (Half-day)
  • Learn how to harness your EQ to reduce stress,
  • enhance communication and improve job

Additional Courses

Following completion of the two-day training, participants will have access to the following eLearning courses:

  • Self-Care
  • Introduction to Conflict Management


  • 2 full-day workshops
  • In-person instruction by certified, experienced trainers
  • Certificate upon completion

Register today for this FREE TRAINING:

Marianne Moore at 519-944-4900 extension 122.

Sessions run: every Monday & Tuesday starting September 11, 2023.

Click here for directions


Oct 02 2023 - Apr 11 2024


9:00 am - 3:30 pm