Technical Specialist -AD

  • Date Posted: Jul 21st, 2022
  • Salary: $18 per hour
  • Location: Windsor, ON
  • Employment Type: Full Time
  • Transportation: None

Description:

Provide support for customers and internal staff in resolving technical issues. Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience. Demonstrate excellent self-management skills by managing loose-ends and task follow-through. Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation. Work with senior staff for advanced-level projects, break-fix and work order implementations. Remote, in-house and onsite work orders for workstations, printers, servers and connectivity equipment. On-site assistant for project implementation. Preventative maintenance for workstations, servers and printers. Administration for workstations, servers, printers and network connectivity equipment. Routing and connectivity equipment implementation and repair. Workstation in-house preparation. Open work order self-management and additional request follow-through. Exceptional administration, documentation and communications. Escalation for lower tiers. Exceptional work ethic to ensure problem has been resolved and client is fully satisfied. Perform post-resolution follow-ups with end-user and team members as required. After-hours rotation. Team support for after hours

Qualifications:

  • A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum of 2-3 years field experience
  • CCNA strongly preferred
  • Strong English written and verbal communication skills required
  • Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
  • Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners