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Customer Service Administrator-AD

Date Posted: Dec 5th, 2018

Salary: $18.46 per hour

Location: Windsor, ON

Employment Type: Full Time

Transportation: On Bus Route


Handle incoming general customer service inquiries. Identify solutions to customers/facilities/providers issues or inquiries by providing accurate, reliable and complete information and educate caller on all services available. Correspond with providers and businesses resolving inquiries with professionalism and efficiency. Outbound communication with healthcare facilities/providers, clients, insurance providers and other stakeholders to collect information related to travel insurance claims. Appropriately handle, communicate and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards. Provide emotional support to clients in need to assist them in coping with a difficult situation. Update case reserves/costs according to guidelines. Monitor incoming faxes and emails/texts and managing these according to guidelines.


  • Experience working in a customer service environment, contact centre or medical, insurance/financial services. Basic computer skills (Windows, Outlook, Excel). Intermediate typing speed is required. In addition to being fully fluent in English (verbal and written), bilingualism is an asset (French and Spanish most preferred, but other languages also considered). Good understanding of world geography and current events. Must be willing and able to adapt to ongoing change and continuous learning. Excellent verbal and written communication skills.

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