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Customer Service Coordinator - AD

Date Posted: Feb 26th, 2019

Salary: $33,000 annually per hour

Location: Windsor, ON

Employment Type: Full Time

Transportation: On Bus Route

Description:

Open cases on the customer management system to assist clients throughout their medical emergency or other service needs. Provide accurate and complete information to identify solutions to customer, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material. Direct clients to appropriate medical providers, engaging third party affiliates and offering solutions for the lowest practical cost. Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards. Provide emotional support to clients in need, to assist them in coping with a difficult situation. Update case reserves/costs according to guidelines. Outbound communication to health care facilities/providers, clients, insurance providers and other stakeholders to collect information related to travel insurance claims or to arrange direct billing payments.

Qualifications:

  • Experience working in a customer service environment, contact center or medical, insurance/financial services. Basic computer skills (Windows, Outlook, Excel). Intermediate typing speed is required. Strong attention to detail and critical thinking skills. Good understanding of world geography and current events. Must be willing and able to adapt to ongoing change and continuous learning. Excellent verbal and written communication skills. Strong interpersonal skills with a patient, calm and controlled disposition. Able to work various shifts and days of the week as required. University degree or college diploma preferred, but not required.

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