Description:

Hire is responsible for assisting members over the telephone and via email by providing information related to billing and by processing payments on their insurance policies. They are also expected to recognize scenarios that require the attention of a licensed agent and to direct members accordingly.

Qualifications:

• Excellent interpersonal skills. High level of professionalism. Good problem-solving skills. Highly organized with ability to multi task and prioritize. Ability to handle stress. Available to work days, evenings, nights, weekends, holidays. One to two years of experience in a customer service-related position. Knowledge of MS Office Suite, previous experience learning new software. Clear and effective communication in English (written and verbal). French (written and verbal) considered an asset.