Customer Service Charter
Our Service Goal
The UHC is a non-profit registered charity that was established in 1977. We continue to assist the un/under-employed and disadvantaged in our community in the transition period in the re-employment process in Windsor and Essex County.
The UHC provides employment strategies and counseling techniques to assist our clients with: vocational/assessment services, individual and group employment counseling, creative job search skills, job club, employment preparation programs/services, job development placement support, literacy instruction, computer training, labour market information and trends, community resources via Resource Centre, and emergency food assistance, etc.
Our customers are both the employers and participants that participate in Employment Ontario Services Program:
Our employers must be registered businesses in the Province of Ontario. They must also meet all of the eligibility criteria and responsibilities set in the Employment Ontario Subsidized Placement Agreement.
Our participants must meet the eligibility requirements for JMPI (Job Matching, Placement & Incentives)
They must be:
At least 16 years of age and eligible to work in Canada.
Out of school (not registered to return to school), out of training, and out of work.
Note: Individuals registered in literacy/numeracy training, ESL or ALF courses, or part time adult education during this time remain eligible;
Our responsibilities to you:
What standard of service can you expect? You can expect professional, quality service, which is delivered in a prompt and responsive manner. Our commitment to you is to provide you with:
A professional, quality service
We will treat you in a courteous, helpful way.
We will listen and take account of your views.
We will give you useful, understandable and accurate advice and information.
We will treat confidential information appropriately and with respect.
We will acknowledge all telephone, written and electronic communications, including complaints about UHC’s service, within 2 business days. The UHC provides an environment free from discrimination on the basis of race, age, gender, ethnic background, and religion. All program students will refrain from racism or discrimination in comments or action and treat others with dignity and respect.
We will provide flexibility in the way we provide service to take into account the special needs of the community. We will be flexible in our office hours to suit local customer requirements, but in most cases we can be contacted from 8:30 am to 4:00 pm, Monday to Friday.
to lodge complaints
to privacy and confidentiality
to access our services and information
to expect the standards outlined in this Service Charter
We can expect from you
to be treated with courtesy
to be honest and ethical in your dealings with us
to provide us with clear and easily understood feedback on issues associated with our services in reasonable time
to help us improve this Service Charter
to advise us of issues as they arise and any changes in your needs
If you have a complaint about the services that you have received from the UHC, we would like to know about it. Every employer is asked a series of questions upon the completion of a placement.
An additional random employer survey is completed as well to ensure the following:
Staff sent applicants who were suitable for the job.
Staff gave me an accurate description of the applicant's strengths and needs.
Would you recommend this service to another employer?
Taking everything into account, how satisfied are you with the service you received.
Please tell me one thing you most liked about the centre.
Please tell me one thing that you would recommend to improve the service.
We view effective resolution of complaints as a very important part of our commitment to ongoing customer care. We believe that the most effective and quickest way to resolve a complaint and achieve customer satisfaction is to deal with the issue at the point where the service was provided, and so we recommend that you first contact our staff.
If you are not satisfied with the staff response, you may contact the Director of Human Resources. Your enquiry will always be responded to within 2 business days.
The UHC welcomes your enquiries, as well as suggestions, compliments and complaints on our products and services.
Contact: Chief Executive Officer: June Muir (519) 944-4900 Extension 133
The UHC is dedicated and committed about achieving the goals we have set in this Charter. We welcome your comments on how successful we are in achieving the standards set out. We will: Evaluate our services against the standards we have set in this Charter, to see if we are meeting those standards, and informally review the standards set out in this Charter on an ongoing basis.
Job of the week
- This role reports to senior management - Receive and welcome visitors to the office - Answer main office telephone and direct calls - Receive and respond to inquiries by phone and in person - Prepare correspondence as required - Open incoming mail and distribute mail to appropriate staff - Refer correspondence to appropriate departments for review and response and track responses - Provide clerical support to staff as required - Assist with special projects as needed - Perform additional duties as required
Transit Windsor Schedule & Directions
Click here to find latest Transit Windsor schedule/route information with the power of Google Maps