To provide you with the highest quality of service, it is necessary for us to collect and use personal information you supply to us. Such information is essential to administer our programs and meet our mandate. We will not gather information indiscriminately.
Why we collect, use and retain your personal data
When you request or obtain any product or service from the Unemployed Help Centre of Windsor, we need certain personal information.
This information is used to evaluate the client’s needs, to determine eligibility, and to provide the product or service required.
Anonymous data is sometimes used to prepare reports and statistics, for the purpose of providing the best products and services to our clients and to monitor the changing needs of our community.
We will only obtain information that we need
We will only collect information that is pertinent to the effective and efficient administration of the services provided by the Unemployed Help Centre of Windsor.
How will we collect your personal information
Whenever practical, your information will be collected directly from you. We will in some cases ask other governmental agencies to verify and supplement personal information.
We will limit the use and disclosure of your personal information
We will limit the use and disclosure of your personal information within our organization. From time to time we may find it necessary to share some of your information with a third party service provider in order to provide you with the product or service you need.
We will not give any personal information to third parties for marketing purposes.
The use and disclosure of your personal information shall be done only to the extent necessary to achieve our mandate, to provide you with the best quality service and information designed to meet your on-going needs, or where such use and disclosure is required by our contractual obligations and/or the law.
We will limit the length of time we retain your personal information
The length of time we retain your personal information may vary depending on the product or service that we provide to you and the nature of the information. We will only keep your personal information on our records so long as it is needed for its identified purposes, or as required by law.
We are committed to accuracy
We will keep your personal information as accurate, complete and up to date as necessary. You have the right to challenge the accuracy and completeness of the information we hold about you, and if it is inaccurate or incomplete, we will make the necessary correction or amendment. If there is a disagreement or a discrepancy with regard to issue accuracy, this will be noted on your file.
We will protect your personal information
We have developed and continue to enhance security measures and procedures designed to protect your personal information from unwarranted intrusion, theft, accidental release, loss or unauthorized disclosure, use, copying, or modification. When we destroy your personal information, we will use appropriate safeguards.
Your right to access
With satisfactory verification of your identity, we will provide you with the information you request. If your request is made through a third party, we will need satisfactory proof of your consent and authorization to release information to that party, and we will ensure their entitlement to such information.
There is certain legal exception to your right of access. Should your request fall into such a category, we will inform you of the reason for not providing access and any recourse you may have.